Privacy Policy

Data Controller Information

Neonpulse LLC is the data controller responsible for your personal data. You can contact us at:

Data Collection

The data we collect depends on how you interact with our website and services. We collect information in the following ways:

Information You Provide Directly

When you contact us through our contact form or email, we collect the personal data you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Travel stories, experiences, and content you submit
• Messages and correspondence with our team
• Newsletter subscription preferences
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information through cookies and similar technologies:

• Browser type and version
• Operating system
• IP address and general location information
• Pages visited and time spent on our website
• Referring website information
• Device information and screen resolution

How We Use Your Information

We use of your data is based on legitimate business interests, your consent, or to fulfill contractual obligations. Specifically, we use your information to:

• Respond to your inquiries and provide customer support
• Process and publish travel stories you submit (with your permission)
• Send you travel tips and destination updates if you've subscribed to our newsletter
• Improve our website content and user experience
• Analyze website usage patterns to enhance our services
• Comply with legal obligations and protect our legitimate interests
• Prevent fraud and ensure website security

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information or subscribe to our newsletter
• Legitimate Interests: For website analytics, security, and improving our services
• Legal Obligation: When required by applicable laws or regulations
• Contract Performance: When necessary to provide services you've requested

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who help us operate our website (hosting, analytics)
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes
• In connection with a business transfer or merger (with notice to you)

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this privacy policy. Our data retention practices include:

• Contact form submissions: Retained for 3 years unless you request deletion
• Newsletter subscriptions: Until you unsubscribe or request deletion
• Website analytics data: Aggregated data retained for 26 months
• Published travel stories: Retained indefinitely unless you request removal
• Legal compliance data: As required by applicable laws

Your Rights

Under GDPR and other applicable privacy laws, your rights regarding your personal data include:

• Right of Access: Request information about the data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments.

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Contact Information

If you have questions about this privacy policy, want to exercise your rights, or need to contact us about your personal data, please reach out to us:

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données) or your local supervisory authority.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.